The existing “Refund and Returns Policy” page is a template for physical goods (like books and gift cards) and must be completely replaced to reflect your cab booking service and your non-refundable advance payment rule.

Here is the entire revised page content for your Cancellation & Refund Policy for Trillion Cabs, structured for clarity and legal compliance regarding your 20% prepayment rule.

💸 Cancellation & Refund Policy (Non-Refundable Deposit)

Overview of Our Policy

At Trillion Cabs, we aim to provide reliable, guaranteed-price transportation. Our service involves securing a driver and resources immediately upon booking, which is why a mandatory 20% advance payment is required for every reservation. This policy details the terms under which cancellations and refunds are processed.

By confirming your booking, you explicitly agree that the 20% advance payment is non-refundable under all circumstances, including passenger cancellation.

1. The Non-Refundable Advance Payment (20%)

The 20% advance payment serves to secure your service and compensate our driver partners for their commitment and resources allocated at the time of booking.

Condition	Policy
Mandatory Prepayment	All cab bookings require a minimum 20% advance payment of the estimated total fare.
Passenger Cancellation	If you cancel your booking for any reason, the 20% advance payment is strictly non-refundable.
Change in Plans	If you need to modify your trip (e.g., change time or location), the original 20% advance payment will be applied to the new booking, but it remains non-refundable if the new booking is later cancelled.

2. Full Refunds (Excluding 20% Advance)

A full refund of the remaining fare (the 80% that was not paid as the advance, or any subsequent payments made toward the total fare) is only granted in the rare events listed below:

Condition	Refund Policy
Driver No-Show	If a confirmed Trillion Cabs driver fails to arrive at the designated pickup location and we are unable to provide a substitute vehicle within a reasonable timeframe (e.g., 15 minutes past the scheduled pickup time).
Service Error	If the booking cannot be fulfilled due to a documented technical error on our platform (e.g., a duplicate charge or system failure).

In these scenarios, the remaining 80% of the fare (plus any other amounts paid beyond the 20% deposit) will be fully refunded to your original payment method.

3. How to Request a Cancellation or Refund

To Cancel: You must cancel directly through the Trillion Cabs mobile app or website.
To Request a Refund: All eligible refund requests must be submitted to our Customer Support team via email at {Your Company Email Address} within 24 hours of the missed trip.

Refunds for eligible amounts (excluding the 20% advance) will be processed back to the original method of payment within 5-10 business days.

4. No Refund Situations

Refunds, including the return of the remaining 80% of the fare, will not be granted under the following circumstances:

Passenger Absence: If the passenger is not present at the specified pickup location and cannot be contacted.
Voluntary Trip Abort: If the passenger voluntarily chooses to terminate the trip mid-journey.
Refusal to Board: If the passenger refuses to board the reserved vehicle for reasons not attributable to the driver’s conduct or the vehicle’s condition.

Need Help?

If you have questions related to a pending refund or wish to dispute a non-refundable charge, please contact us:

Email: saxnubusiness@gmail.com

Call Us: +913371482864

I can modify the Cancellation & Refund Policy to specifically address cashback vouchers and redeem codes, ensuring clarity on their non-refundable status and exchange conditions.

Here is the revised section to add to your policy:

5. Vouchers and Redeem Codes Policy

Cashback vouchers, promotional credits, and service redeem codes are distinct from cash payments and have specific conditions regarding refunds and returns.

A. Non-Refundable Status

Cashback Vouchers: Any amount provided to a customer in the form of a cashback voucher, credit, or promotional code is considered a non-refundable discount or reward. These vouchers cannot be returned for cash and hold no monetary value outside of their use on the Trillion Cabs platform.
Redeem Codes: If a booking is paid for entirely or partially using a redeem code and the booking is subsequently canceled, the value of the redeem code will not be refunded as cash. The code itself may be subject to the following validity rules:

B. Validity and Re-Issuance

Item	Cancellation Policy	Re-Issuance Policy
Cashback/Promotional Credit	The value is forfeited upon cancellation.	Not Re-Issued: Lost upon cancellation.
Pre-Paid Service Redeem Code	The code remains used for the canceled booking.	Re-Issued (Conditions Apply): If the cancellation occurs within the allowed free cancellation window (if any), the code may be re-issued for a future booking at the company’s sole discretion.